Role: I am the CRM Training Specialist within Enrollment Management. My primary responsibilities are to support and curate training, adoption, and documentation for users of our CRM systems (TargetX and Patriot Connect).
Mason journey: My journey at Mason began over 10 years ago, in 2013, when I worked as a Shift Lead in the Office of University Information (a division of University Branding at the time), where I supervised students working at the information desks around campus. I left the university, then came back in 2015 to work as a Recruitment and Outreach Specialist in CEHD. In this role, and subsequently as Assistant Director of Recruitment, I revamped recruitment activities for our programs, including building relationships on campus and with external stakeholders, planning recruitment events, guiding recruitment communications, and tracking them in our CRM systems. During my time in CEHD, I also taught University 100 several times and served on the CEHD Staff Council, a group that strived to enhance the experience for our staff. A project I’m proud of from my time on the CEHD Staff Council was the creation of a ‘New to CEHD Guide,’ a resource specifically tailored for new staff within the college.
I left again in 2021 but returned in January of this year, which marks the culmination of the knowledge I gained in CEHD and some of the training skills I learned in my previous role. As Patriot Connect continues to come online, I’m excited to support our users on this new and exciting journey!
Best thing about working at Mason: As cliché as it sounds, the people! I’ve returned to Mason (twice!) not only for the opportunities, but because the people at Mason are incredibly kind, engaged, and student-focused through and through. We collectively strive to embody Mason’s values every day.
Why serve on the Staff Senate: Simply put, I am proud to be a member of the Mason staff. We work hard for our communities and deserve to have advocates. Additionally, I am so impressed by the work the Staff Senate does and am grateful for the opportunity to serve.
At the end of the day: If, as a Staff Senator, I can give a voice to one of my colleagues or successfully support an initiative that enhances support for fellow staff, I will feel accomplished.
